Q: Who is eligible?
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Are eligible to benefit from the Renault Eurodrive tax-free short-term auto lease, persons who can claim residence outside the European Union, who are 18 years of age or older, and have had a valid driver’s license for at least one year. No maximum age limit applies. Tourists qualify for leases of up to 170 days. However leases are limited to 165 days for vehicles delivered in Milan, Brest, Amsterdam, Madrid, Santiago, Vigo, Barcelona, Lisbon, Porto, Rome, and Zurich and to 155 days for deliveries in Munich and London. Following the same delivery restrictions, Students and educators typically qualify for leases of up to 340 to 355 days, as do certain employees undertaking a limited engagement in Europe. Contact us for more details.

 

Q: Do I need an international driver's license?
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Many countries require no license apart from your domestic driver’s one. However, Austria, Bulgaria, the Czech Republic, Italy, Portugal, and Spain do, by law at least, require non-Europeans to carry an International Driving Permit (IDP) along with their domestic license. It is the responsibility of the driver, based on his/her planned itinerary, to check with the proper authorities (Tourist Office, Consulate, Embassy etc….) what the local requirements are and to ensure his/her full compliance with such.

 

Q: Who can drive the car?
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The driver must be at least 18 years old and hold a current driver's license valid for all the countries in which he/she intends to drive. All authorized drivers are fully covered by the Insurance. Apart from the holder of the vehicle registration document [i.e. the person whose name is on the vehicle’s registration], other authorized drivers, as per the Program Rules, are the spouse, the domestic partner (with documentary proof of living together, or an affidavit) and direct ascendants and descendants provided they themselves satisfy the Program key requirements . In case of necessity you may authorize another person who satisfy those conditions as well but is not directly related to you, provided you are traveling in the car with this person.

 

Q: Where can I pick up and return the car?
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Amsterdam, Avignon, Barcelona, Biarritz, Bordeaux, Brest, Brussels, Calais, Frankfurt, Geneva, Lisbon, London, Lyon, Madrid, Marseille, Milan, Montpellier, Munich, Nantes, Nice, Paris city, Paris CDG Airport, Paris Orly Airport, Porto, Rome, Santiago de Compostella, St. Louis / Mulhouse, Strasbourg, Toulouse, Vigo, Zurich. The Eurodrive program authorizes any combination of pick up and drop off locations.

 

Q: What does fully comprehensive insurance mean?
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The insurance, new car warranty and road assistance service are all included in the price of the lease. The insurance covers civil liability, collision with zero-deductible, theft, vandalism, fire and act-of-God. It is effective no matter who is driving, provided the vehicle is being driven within the geographic domain of the insurance. Likewise the included 24/7 multi-lingual roadside assistance is limited to this same geographical domain.

 

Q: Which countries are covered by the Insurance Policy and the Road Assistance program?
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Although the car may be driven in other countries at the drivers own risk, the countries in which the included insurance and Road Assistance programs are effective consist of the following:
Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein , Lithuania, Luxemburg, Macedonia, Malta, Monaco, Norway, The Netherlands, Poland, Portugal, Romania, Serbia, Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, San Marino, Turkey, United Kingdom, Vatican City.

This list is accurate as of December 2010 to December 2011 but is subject to change.

 

Q: Are my personal belongings insured?
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Yes, your personal belongings, including laptop computers, cameras and portable GPS systems are insured up to a maximum of 500 to 1,500 Euros (depending on the item) in case of accident, burglary or fire with presentation of the receipts. Fur, jewelry and monetary goods are excluded. A summary of the Insurance coverage and limits is available as part of our General Terms & Conditions document.

 

Q: Can I add accessories such as child seat or roof rack?
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You can choose to purchase child seat(s) from us, at the time of your reservation. Such seats are required by law for children less than 10 years of age. You may also elect to buy such seats locally and install them in your car yourself. We do not sell roof racks or ski racks. Some of our cars will come from the factory with roof bars, requiring only the addition of an appropriate set of crossbars. For other models, you will need to buy both the cross bars and the proper roof fitting parts. Racks of various usages are easy to find at many local car dealerships, car parts stores and major sport equipment stores. Please note that Renault will not buy back this type of equipment from you when you return the car.

 

Q: Gasoline or Diesel?
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In most European countries the price of diesel fuel can be as much as 10 to 15 percent less than that of gasoline. Diesel engines are also about 10 percent more fuel efficient than gasoline engines. Therefore, in most countries, you could theoretically end up saving on your fuel cost if you drive a diesel rather than a gasoline-powered vehicle. However, fuel prices (gasoline and diesel alike) vary from country to country and may also be affected by local distribution networks. In addition, your own driving style, the mix of usage you will make of the car (city, road and highway) and the load of the car will significantly affect your fuel consumption and therefore the actual savings you may expect by choosing diesel over Gasoline. Finally, the lease cost of Diesel powered cars is usually higher than the one of Gasoline powered cars. This has to be taken account as well in your calculation. As a rule of thumb we estimate that unless you will be driving more than 4,000 kilometers, the gasoline option is likely to remain the most cost effective. The above information is provided only as guidance. It is the exclusive responsibility of the driver of the car to research this issue further, prior to making his/her choice of engine when available.
To see recent gas price information in Europe click here

 

Q: Does my car come with a GPS and what countries are covered?
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Most of our cars come with a factory installed Carminat TomTom GPS with Europe wide coverage. Please refer to the description and specifications of each model as shown in the Fleet section of this site, to see whether the car you are contemplating have such equipment. The Carminat TomTom’s coverage includes 42 countries in Western and Central Europe, and more specifically:
  • Countries fully covered (99.9%): Andorra, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Italy, Liechtenstein, Lithuania, Luxembourg, Hungary, Malta, Monaco, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia Spain, Sweden, Switzerland, the Republic of Ireland, the Netherlands, the Canary Islands and the Vatican City
  • Countries partially covered: Greece (84%), Turkey (63%), Russia (33%), Bulgaria (54%), Latvia (63%) and Croatia (42%, including major cities and coastal areas)
  • Connector roads: other Central European Countries are covered allowing you seamless navigation throughout the entire region.

Click here

 

Q: What does "Deluxe package" means when included in a car short description?
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When a car is described as being a “Luxe" version, it means that this model will at least contain one or more of the following optional equipment: Front & Rear parking assistance system, leather upholstery, sliding and tilting sunroof, powered driver seat and heated front seats. Check the Technical Specification of the model you are interested in to see which option does apply.

 

Q: Driving in Winter?
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Your car is delivered with the standard tires Renault has chosen as a proper match for the vehicle you will be leasing. Those tires allow the car to be driven in total safety under normal road conditions in France. Depending on the area in Europe where your driving might be concentrated, by such tires may however limit your ability to drive under certain conditions. As the owner of the vehicle, it is your responsibility to 1) exercise proper judgment as far as whether local driving conditions may warrant a tire change or the usage of additional equipment such as tire socks, chains or others. 2) comply with any local regulation which may require a specific type of tires either during a certain period of the year or as a result of particular conditions. The cost of replacing the standard tires provided by Renault with your car is your responsibility. We do recommend that, should such a change be necessary, you contact the nearest local Renault agent listed in the booklet available in the car, as he may be able to help choose the tires that would be best fitted for your vehicle and the driving conditions you anticipate. Also note that, while you are completely free to change the original tires mounted of your car, those original tires will need to be returned with the vehicle at the expiration of your lease.

 

Q: Can I buy the vehicle I am leasing?
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You may purchase your vehicle at the end of your lease. All you have to do is contact Renault in Paris at the relevant phone number listed in the Travel booklet which is made available to you before your departure, at least 7 days prior to the termination of your lease. Renault will arrange for 2 weeks worth of temporary registration and insurance (appending to the end of your lease duration) while further assisting you with respect to all the administrative and / or financial elements required for the transaction. We recommend however that, if you are planning such a purchase, you check with us the option of buying the vehicle outright. We will be more than happy to help you with this process which offers more flexibility than the leasing option in term of customization of the car. We will also be able to offer you a significant discount on the list price on that vehicle.

 

Q: When should I make my reservation?
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As the number of cars offered in this Program is limited to a few thousands per year, we suggest you place your order as early as possible and at least thirty days before the planned pick-up date.

 

Q: I need a car right away. Can you help?
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Eurodrive reservations must be made at least three weeks before the planned vehicle delivery date. If you need a shorter turnaround time, call one of our travel consultants at (888) 532-1221 between 9:00AM and 5:30PM Eastern Time. We will always try to accommodate your needs. If we can't arrange for a delivery on your exact date, we may be able to assist you with a regular car rental for a few days before you can take possession of your Renault or offer you another long term rental option for your trip.

 

Q: Payment procedure
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A $400 deposit is required in order to place your reservation. The remaining balance is due 30 days prior to the vehicle delivery date. If your pickup date is in less than 30 days from your order date, payment of the full amount of your lease is required when you order.

 

Q: Changes and Cancellations
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Changes requested more than 30 days prior to the delivery date of the vehicle:You can make up to 2 changes without any charges. Thereafter, there is a fee of $50 per change.

Changes requested 30 days or less prior to the scheduled or desired delivery date of the vehicle: any change requested during this period will be subject to a $500.00 fee. All changes must be requested in writing by mail, email or fax.

Changes after delivery of the vehicle: You can make changes regarding your drop off location or the length of your lease (additional day charge will be calculated on the basis of Renault Paris general contract extension price list) while abroad by contacting Renault headquarters in Paris DIRECTLY.

Cancellations: If you cancel your order more than thirty days prior to your pickup date, Wheels in Europe LLC (WIE) will refund $350 of your deposit. If you cancel within thirty days of your pickup date, WIE will refund your entire payment minus a cancellation fee of $500.

 

Read Address
RenaultUSA: Telephone: (888) 532-1221
  FAX: (914) 220-3813
  Address: 45 Knollwood Road
Suite 405
Elmsford, NY10523
  E-mail: sales@RenaultUSA.com